Privacy policy

Privacy Policy

Nolan Living respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect:

Name and contact information.
Billing and shipping addresses.
Email address and phone number.
Payment and transaction information.
Order history and purchase details.
Device, browser, IP address, and website usage information.

Payment information is processed securely through our payment providers. We do not store complete payment card details on our own systems.

2. How We Use Your Information

We use collected information to:

Process and fulfil orders.
Arrange shipping and delivery.
Communicate about orders and customer support requests.
Process payments, refunds, and returns.
Improve our website, products, and services.
Detect and prevent fraud or unauthorised activity.
Meet legal and regulatory obligations.
Send marketing communications where permitted by law and subject to your preferences.

3. Sharing Your Information

We may share necessary information with trusted service providers, including:

Shopify, which powers our online store.
Payment processors.
Shipping and delivery providers.
Website analytics and technology providers.
Fraud prevention and security services.
Legal or regulatory authorities when required by law.

We do not share more information than is reasonably necessary for these purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support essential store functions.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information for as long as necessary to fulfil orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.

To make a privacy request, contact us using the details below.

7. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information. However, no online transmission or electronic storage method can be guaranteed to be completely secure.